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The Pinnacle Human Resources & Advisory Group

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Terms and Conditions

  

The Pinnacle Human Resources  & Advisory Group
Terms & Conditions and Refund Policy

Effective Date: June 17, 2026

 

TERMS & CONDITIONS
 

Welcome to The  Pinnacle HumanResources& AdvisoryGroup ("Company," "we," "our," or "us"). By accessing or using our website, services, consultations, products, reports, recruiting services, HR advisory services, AI solutions, or related offerings, you agree to be bound by these Terms and Conditions.
 

1. Services
The Pinnacle Huma Resource  & Advisor Group provides professional human resources consulting, talent acquisition, recruiting, compliance guidance, HR technology implementation, benefits administration support, AI business solutions, training, workforce planning, and related business services.
 

2. No Legal Advice
The information provided through our website, reports, consultations, and services is for informational and business purposes only and does not constitute legal, tax, accounting, or financial advice.
 

3. Client Responsibilities
Clients agree to provide accurate information, cooperate in a timely manner, maintain compliance with applicable laws, and review deliverables promptly.
 

4. Intellectual Property
All content, methodologies, templates, reports, training materials, graphics, website content, and proprietary processes developed by Pinnacle People Partners remain the property of the Company unless otherwise agreed in writing.
 

5. Confidentiality
We respect the confidentiality of client information and take reasonable measures to safeguard proprietary business information.
 

6. Limitation of Liability
To the fullest extent permitted by law, Pinnacle People Partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages. Total liability shall not exceed the amount paid for the service giving rise to the claim.
 

7. Third-Party Services
We are not responsible for the actions, performance, security, or availability of third-party vendors, software providers, payroll companies, benefits administrators, AI platforms, or HRIS systems.
 

8. Website Use
Users agree not to violate laws, upload malicious software, misrepresent identities, or interfere with website functionality.
 

9. Modifications
We reserve the right to modify these Terms and Conditions at any time.
 

10. Governing Law
These Terms and Conditions shall be governed by the laws of the State of Florida.
 

11. Contact Information
The Pinnacle Human Resources & Advisory Group
5422 Forest Drive, Unit 110A
Columbia, SC 29206
Phone: (727) 637-5469
Email: michael@thepinnaclehr.com

 

90-DAY MONEY-BACK GUARANTEE & REFUND POLICY
 

At Pinnacle People Partners, we stand behind the quality of our services and are committed to delivering measurable value.
 

90-Day Money-Back Guarantee
If you are not satisfied with the professional services provided by The  Pinnacle Huma Resource  & Advisor Grou pyou may request a refund within ninety (90) calendar days from the original service start date.
 

Eligibility Requirements
• Notify us in writing within 90 days.
• Provide a reasonable opportunity for us to address concerns.
• Fulfill your responsibilities under the service agreement.
• Be current on all payment obligations.
 

Refund Review Process
We will review the engagement, evaluate concerns, determine eligibility, and provide a written response within ten (10) business days.
 

Services Not Eligible for Refund
• Third-party software or licensing fees
• Government filing fees
• Background check fees
• Job board and advertising expenses
• Services already completed and approved
• Custom-developed software, AI tools, or technology solutions after final acceptance
 

Partial Refunds
Partial refunds may be issued based on the percentage of work completed.
 

Abuse of Policy
We reserve the right to deny refund requests involving fraud, abuse, or misrepresentation.
 

Contact Us
Phone: (727) 637-5469
Email: michael@thepinnaclehr.com
 

Our Promise
We believe in earning your trust through results. If we fail to deliver the professional HR expertise, recruiting support, compliance guidance, or business solutions promised, we'll work diligently to make it right—or honor our 90-Day Money-Back Guarantee.

 

Return and Refund Policy

Return & Refund Policy

The Pinnacle Human Resources & Advisory Group
Effective Date: June 21, 2026

At The Pinnacle Human Resources & Advisory Group, we are committed to delivering exceptional HR consulting, recruitment, talent acquisition, compliance, and advisory services. We stand behind our work and strive to ensure complete client satisfaction.

90-Day Money-Back Guarantee

We proudly offer a 90-Day Money-Back Guarantee on eligible services.

If you are not satisfied with the services provided, you may request a refund within ninety (90) calendar days from the date services began.

Refund requests will be reviewed based on the scope of services delivered, project milestones completed, and the specific concerns raised by the client. Money-back guarantees can help build customer trust while setting clear expectations for service quality and remedies. 

Recruitment Services

For recruitment and talent acquisition engagements:

  • If a candidate placed by The Pinnacle Human Resources & Advisory Group voluntarily resigns or is terminated for performance-related reasons within the guarantee period outlined in the service agreement, we may provide: 
    • A replacement candidate at no additional fee, or
    • A partial or full refund, at our discretion based on the circumstances.

Guarantee terms may vary by placement agreement and will be specified in writing.

Consulting & Advisory Services

Refunds for consulting, HR advisory, compliance, training, HRIS implementation, benefits administration, and related professional services are evaluated based on:

  • Services delivered
  • Hours completed
  • Project milestones achieved
  • Client cooperation and participation
  • Documentation provided

Completed work products, reports, training materials, and deliverables already provided are generally non-refundable.

Non-Refundable Services

The following are generally non-refundable:

  • Completed consulting hours
  • Custom reports and assessments already delivered
  • HR policies, handbooks, SOPs, and custom documentation
  • Training sessions already conducted
  • Third-party fees, licensing fees, advertising costs, background checks, or other pass-through expenses

Refund Request Process

To request a refund, please contact us within the applicable guarantee period:

The Pinnacle Human Resources & Advisory Group
📞 727-637-5469
📧 michael@thepinnaclehr.com
🌐 

Please include:

  • Company name
  • Contact information
  • Description of the issue
  • Requested resolution
  • Relevant supporting documentation

Refund Processing

Approved refunds will be processed to the original payment method whenever possible. Refunds are typically issued within 7–14 business days after approval.

Policy Updates

The Pinnacle Human Resources & Advisory Group reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on our website and become effective immediately upon publication.

Our Promise

We are confident in the quality of our services and are committed to helping businesses attract top talent, strengthen compliance, improve HR operations, and achieve sustainable growth. If we do not deliver the value we promise, we will work with you to make it right.

Copyright © 2026 The Pinnacle Human Resources & Advisory Group - All Rights Reserved.

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